Don’t deliver mediocre customer service

Don’t deliver mediocre customer service

Picture this… You walk into a store that you know carries the brand new handbag you’ve been eyeing for several months. You’ve been saving up for it and today is the day you are going to buy it… But, when you walk into the store, not only are you ignored...
Your team is key in customer experience

Your team is key in customer experience

If you left town tomorrow, would your clients leave too? A lot of small businesses rely on their owners to keep customers coming back. Without the owner, the whole thing falls apart. Not only is the business reliant on the owner for day-to-day operations… it also...