Here is an important, yet often glossed over and brushed off fact especially when you are struggling to get things going or stay afloat…
“Great businesses see service not as a cost, but as a sales opportunity.” -USED
What happens with business owners who are preoccupied with the bottom line and focused on the mechanics of the business, often they miss out on the fact that delivering great and stellar customer service is not an afterthought — it is key from day 1 to keep the sales rolling in.
When a business keeps putting off making client experience a top priority, that business is missing out on crucial relationship building that is key to getting more business and more repeat business. If you’ve been reading the previous emails I’ve sent out, you’ll recognize that satisfied and happy customers and clients cannot wait to come back and spend money with you AND they can’t wait to be your biggest marketing asset as a raving fan.
Having raving fans is the most cost effective way to get your business known — your raving fans will be more than happy to refer you to everyone they know.
I know you want more clients and customers. Who doesn’t? All you need to do to get more and close more sales is to start delivering the best customer experiences you know how to give and making your clients’ needs a top priority right now instead of later.
Let me know if you need any help getting started! I’m here for you.
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