During these tough times, it’s no surprise that focusing on an exceptional client or customer experience is key in keeping your business moving forward and thriving.
Keeping customers and clients top of mind with their needs and wants met by your services is enough to keep them coming back to you AND to become raving fans.
Raving fans always tell their friends and family about your awesome services!
And investing in creating an exceptional client experience adds dollars to your bottom line in addition to clients being satisfied and sticking with you for the long haul…
Recently, the Temkin Group published a study and found that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.
That’s a 70% increase in revenue within 36 months!
Who wouldn’t want those kinds of numbers?!
Take some time this week to think of ways that you and your team can uplevel your client experience!
Here’s to your success!
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