When it comes to creating the best environment for excellent client experience, your employees could very well be the secret sauce. Think about it... Depending on what role each of your employees play within your organization, they very well could be the person who is...

In a time of such unrest in our country, it's time to stop treating your customers and clients like they are faceless and humanless transactions... Think about what places you look forward to return to time and time again. What is it about those places that make you...

It can be challenging to get inside the minds of our customers - to understand what they’re thinking and how they’re feeling about our business and the impact on them. However, finding detailed and creative ways to do this can improve our customer experience, gain...

One of the biggest roadblocks to exceptional customer experience is not truly knowing and understanding your customers. What do they want and not want? What are their interests? What made them walk into your store or pursue your services? What are their buying...

Despite the ever-evolving business landscape, there will always be a need for exceptional customer experiences. Customers want authentic, lasting connections and trust when dealing with a business. In order to make this happen, it’s important that the team providing...

Delivering an exceptional customer experience can be challenging for some business owners. While striving to meet their customers’ expectations, businesses are also confronting outside competition, numerous customer interactions across digital media, and basic...

Your customer experience, the interactions and experiences your clients and customers have with your business or brand, reaps great rewards. Here are a few points to consider right now... Customer satisfaction. When you spend time focusing on your customers, your...

I've had a few people recently ask me about the benefits of focusing on your client or customer experience rather than keeping it more as an after-thought or something nice to have. Keep in mind that all businesses have a client or customer experience (whether they...

In the spirit of identifying the things you enjoy doing in your business and hiring others to help you with the other stuff, here is a list of some things I pulled together that you could delegate out to a VA or someone else to free up the time to do more of what you...