by jclair | May 15, 2020 | Uncategorized
It can be challenging to get inside the minds of our customers – to understand what they’re thinking and how they’re feeling about our business and the impact on them. However, finding detailed and creative ways to do this can improve our customer experience,...
by jclair | May 8, 2020 | Uncategorized
One of the biggest roadblocks to exceptional customer experience is not truly knowing and understanding your customers. What do they want and not want? What are their interests? What made them walk into your store or pursue your services? What are their buying...
by jclair | May 1, 2020 | Uncategorized
Despite the ever-evolving business landscape, there will always be a need for exceptional customer experiences. Customers want authentic, lasting connections and trust when dealing with a business. In order to make this happen, it’s important that the team providing...
by jclair | Apr 23, 2020 | Uncategorized
Delivering an exceptional customer experience can be challenging for some business owners. While striving to meet their customers’ expectations, businesses are also confronting outside competition, numerous customer interactions across digital media, and basic...
by jclair | Mar 29, 2020 | Uncategorized
Your customer experience, the interactions and experiences your clients and customers have with your business or brand, reaps great rewards. Here are a few points to consider right now… Customer satisfaction. When you spend time focusing on your customers, your...
by jclair | Mar 10, 2020 | Uncategorized
I’ve had a few people recently ask me about the benefits of focusing on your client or customer experience rather than keeping it more as an after-thought or something nice to have. Keep in mind that all businesses have a client or customer experience (whether...
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