by jclair | Jul 5, 2021 | Uncategorized
Picture this… You walk into a store that you know carries the brand new handbag you’ve been eyeing for several months. You’ve been saving up for it and today is the day you are going to buy it… But, when you walk into the store, not only are you ignored...
by jclair | Jul 5, 2021 | Uncategorized
If you left town tomorrow, would your clients leave too? A lot of small businesses rely on their owners to keep customers coming back. Without the owner, the whole thing falls apart. Not only is the business reliant on the owner for day-to-day operations… it also...
by jclair | Aug 18, 2020 | Uncategorized
During these difficult times, it’s even more important for you to focus on delivering the best experience for your customers so that they feel like a top priority and that they have somewhere they feel supported. And in turn, you delivering the best experience helps...
by jclair | Aug 11, 2020 | Uncategorized
I hope you’re having a wonderful week and I appreciate you! Let’s talk about appreciation… It comes in many forms and everyone wants to feel appreciated and as if they matter. I know I do! It makes a world of difference when you are with those who appreciate...
by jclair | Jul 30, 2020 | Uncategorized
When it comes to creating the best environment for excellent client experience, your employees could very well be the secret sauce. Think about it… Depending on what role each of your employees play within your organization, they very well could be the person...
by jclair | Jun 4, 2020 | Uncategorized
In a time of such unrest in our country, it’s time to stop treating your customers and clients like they are faceless and humanless transactions… Think about what places you look forward to return to time and time again. What is it about those places that...
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